On the Student Help Desk, we have a special login to check “tickets” that teachers have put in, and then are “assigned” to us and we can work on them.
As we all know, when we help people to solve their technology problems, there are a bunch of different kind of tickets we need to solve. I am really interested about that because it is really useful in our life. Further more, when we are shadowing with Mr. Laurence, we solve these kind of problems in school. So I want to learn more about that.